Support contact

Support & Contact

Getting Help

If you need assistance with your RACKSYNC 3P-EMON system:

Channel	Details
GitHub Issues	github.com/racksync/racksync-manual/issues
GitHub Repository	github.com/racksync
Documentation	docs.racksync.com

Before Contacting Support

Please have the following information ready:

1. Product model: SDM630MCT-RC
2. Firmware version: Check via Tasmota web UI → Console → Status 2
3. Description of the issue: Include steps to reproduce
4. Configuration details: System type (1P2W/3P3W/3P4W), CT model, CT ratio
5. Error messages: Exact text from display or console logs
6. Network setup: MQTT broker details, Wi-Fi signal strength

Community Resources

• Tasmota Documentation: tasmota.github.io/docs
• Home Assistant Integration: home-assistant.io/integrations/tasmota
• Modbus Protocol: Refer to Eastron SDM630MCT Modbus Protocol V1.7

Reporting Documentation Errors

Found an error in this manual? Please open an issue on GitHub with:

• The chapter/section where the error appears
• The incorrect information
• The correct information with source reference